Privacy and Policy

Discover a world of support and trust.

Table of Contents

Divine Booking's - Policy Promise

Privacy Policy Divine Booking

Your privacy is important to us. That might be the kind of thing all these notices say, but we mean it. You place your trust in us by using www.divine-booking.com services and we value that trust. That means we’re committed to protecting your personal data. We act in our customers’ best interest and we are transparent about the processing of your personal data.

Our Privacy Statement describes how we use and process your personal data, provided in a readable and transparent manner. It also tells you what rights you can exercise in relation to your personal data and how you can contact us. Please also read our Cookie Statement, which tells you how www.divine-booking.com uses cookies and other similar tracking technologies.

www.divine-booking.com offers online travel-related services through our own website and mobile apps, as well as other online platforms and social media. We’d like to point out that all the information you are about to read, generally applies to not one, not two, but all of these platforms.

In fact, this single privacy statement applies to any kind of customer information we collect through all of the above platforms or by any other means connected to these platforms (such as when you contact our customer service team by email).

Our business partners, make sure to also check out our Privacy Statement to understand how personal data is further processed as part of the business relationship.

Privacy Statement from time to time, so we recommend you visit this page occasionally to make sure you know where you stand. If we make any updates to this Privacy Statement that will impact you significantly, we’ll notify you about the changes before any new activities begin.

Terms we use in this Privacy Statement

 Different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you.

Tour operators, travel insurances and any other travel or related product or service as from time to time available for Reservation on the platform.

The online purchase, order, (facilitated) payment or reservation service as offered or enabled by www.divine-booking.com  in respect of various products and services as from time to time made available by Trip Providers on the platform.

What kind of personal data does www.divine-booking.com collect?

We can’t help you book the perfect plan for travel without information, so when you use our services there are certain things we ask for.

  • This is typical routine information – your name, preferred contact details, the names of the people travelling with you and your payment information. You might also decide to submit additional information related to your upcoming Travel plan (for example, your anticipated arrival time).
  •  We also collect information from the computer, phone, tablet or other device you use to access our services. This includes the IP address, the browser you’re using and your language settings. There are also situations in which we receive information about you from others or when we automatically collect other information.

The general overview but if you’d like to know more about the information we collect, we go into more detail below.

Read more about the personal data we collect

Why does www.divine-booking.com  collect and use your personal data?

The main reason we ask you for personal details is to help you organise your online Trip Reservations and ensure you get the best service possible.

We also use your personal data to contact you about the latest deals, special offers and other products or services we think you might be interested in. There are other uses, too. If you’d like to find out what they are, read on for a more detailed explanation.

We also involve other parties to provide you with the www.divine-booking.com  services. This includes, for example, financial institutions, advertisers, subsidiaries of the www.divine-booking.com corporate group and the other companies. In some cases, if we’re required to by law, we might share your data with governmental or other authorities

How is your personal data shared and further processed for insurance services?

We work with different parties when offering insurance services. Follow the link below to understand how your data is used and shared for insurance purposes and learn about the responsibilities of the parties involved.

Read more about data and insurance products and services

How does www.divine-booking.com process communications that you and your Trip Provider may send via www.divine-booking.com?

www.divine-booking.com can help you and Trip providers exchange information or requests about services and existing Reservations, through the www.divine-booking.com  platform. If you want to find out more about how www.divine-booking.com receives and handles these communications, read on here.

Read more about how these communications are processed

How does www.divine-booking.com make use of mobile devices?

We offer free apps, through which we also collect and process personal data. This works in much the same way as our website, but they also allow you to benefit from the location services available on your mobile device(s).

Read more about how we use data from mobile devices

How does www.divine-booking.com make use of social media?

The use of social media may be integrated into www.divine-booking.com services in various ways. These will involve us collecting some of your personal data or the social media provider receiving some of your information. If you’d like to learn more about how this information is used and exchanged, read on.

We have implemented a range of procedures to prevent unauthorised access to, and the misuse of, personal data that we process.

Read more about security and retention procedures

How does www.divine-booking.com treat personal data belonging to children?

Unless indicated otherwise, www.divine-booking.com is a service you are only allowed to use if you are over 16 years of age. We only process information about children with the consent of their parents or legal guardians, or when the information is shared with us by the parents or legal guardians themselves.

Read more about the personal data of under 16s

How can you control the personal data you’ve given to www.divine-booking.com?

Among others, you have the right to review the personal data we keep about you at any time and request access to or deletion of your personal data by submitting this form. If you want to find out more about your rights to control your personal data, read on.

Read more about how you can control your personal data

Who is responsible for the processing of personal data on the www.divine-booking.com website and apps?

The processing of personal data for the provision of its services. That includes its websites and mobile apps, except for some exceptions that are clarified in this privacy statement.

Read more about www.divine-booking.com responsibility for personal data

Country-specific provisions

According to the law that applies to you, we may be required to provide some additional information. If applicable, you will find additional information for your country or region below.

Read more about country-specific provisions

What kind of personal data does www.divine-booking.com collect?

According to the law that applies to you, we may be required to provide some additional information. If applicable, you will find additional information for your country or region below.

Personal data you give to us.

www.divine-booking.com collects and uses information you provide to us. When you make a Trip Reservation, you are (at a minimum) asked for your name and email address.

Depending on the trip Reservation, we may also ask for your home address, telephone number, payment information, date of birth, current location (in the case of on-demand services), the names of the people travelling with you and any preferences you might have for your Trip (such as dietary or accessibility requirements). In some cases, you may also be able to check-in online with the Trip Provider, for which we will ask you to share passport information or a driving licence and signatures.

There are other instances where you’ll provide us with information, as well. For example, if you’re browsing with your mobile device, you can decide to allow www.divine-booking.com to see your current location or grant us access to some contact details. This helps us to give you the best possible service and experience by, for example, showing you our city guides, suggesting the nearest restaurants or attractions to your location or making other recommendations.

If you create a user account, we’ll also store your personal settings, uploaded photos, and reviews of previous bookings there. This saved data can be used to help you plan and manage future Trip Reservations or benefit from other features only available to account holders (such as incentives or other benefits).

You can also choose to add details from your identification documents to your user accounts, so that you don’t have to submit this information for each individual Reservation.

Personal data you give us about others.

If you have a www.divine-booking.com for Business account, you can keep an address book there to make it easier to plan and manage business travel arrangements for others.

You might use www.divine-booking.com to share information with others. Travel community or participating in a referral programme, as described when you use the relevant feature.

At this point, we have to make it clear that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and that they have understood and accepted how www.divine-booking.com uses their information (as described in this Privacy Statement).

Personal data we collect automatically.

When you visit our websites or apps, we automatically collect certain information. This includes your IP address, the date and time you accessed our services, and information about your computer’s hardware and software (such as the operating system, the internet browser used, software and application  version data, and your language settings). We also collect information about clicks and which pages have been shown to you.

If you’re using a mobile device, we collect data that identifies the device, as well as data about your device-specific settings and characteristics, app crashes, and other system activity. When you make a reservation using this kind of device, our system registers how you made your reservation (on which website) and/or which site you came from when you entered the www.divine-booking.com website or app.

We also integrate with third party service providers to facilitate payments between you and Trip Providers. These service providers share payment information so we can administer and handle your Reservation, making sure everything goes as smoothly as possible for you.

Additionally, we collect information in the regrettable case that we receive a complaint about you from a Trip Provider, for example in the case of misconduct.

Another way we might receive data about you, is through the communication services integrated into our platforms. These communication services offer you a way to contact the Trip Provider you’ve booked with to discuss your stay. In some cases, we receive metadata about these communication activities (such as who you are, where you called from, and the date and length of the call).

We may also receive information about you in order to show you more relevant ads, such as the additional cookie data that www.divine-booking.com social media partners make available to us. Please read the section: Why does divine-booking.com collect and use your personal data? For more information,.

When you link your www.divine-booking.com user account to your social media account, you might trigger exchanges of data between www.divine-booking.com and that social media provider. You can always choose not to share that data.

This could happen if you have support questions about a pending trip reservation or if disputes or other issues arise about a trip reservation.

We use your personal data to complete and administer your online trip reservation, which is essential for us to provide this service for you. This includes sending you communications that relate to your trip reservation, such as confirmations (including, where applicable, providing you with a proof of purchase and/or payment), modifications, and reminders. In some cases, this may also include processing your personal data to enable online check-in with the Trip Provider or processing personal data in relation to possible damage deposits.

Customer service: We provide international customer service from our offices, and we’re here to help 24 hours a day, 7 days a week. Sharing relevant details, such as reservation information or information about your user account, with our global customer. This includes helping you to contact the right trip provider and responding to any questions you might have about your trip reservation (or any other queries, for that matter).

www.divine-booking.com users can create an account on our website or apps. We use the information you give us to administer this account, allowing you to do a number of useful things. You can manage your trip reservations, take advantage of special offers, make future trip reservations easily, and manage your personal settings.

Managing personal settings gives you the ability to keep and share lists, share photos, easily see trip services you’ve searched for, and check travel-related information you’ve provided. You can also see any reviews you’ve written.

If you want to, you can share certain information as part of your user account by creating a public profile under your own first name or a screen name you choose.

Based on your information, individualised offers might be shown to you on the www.divine-booking.com website, in mobile apps (including social media sites), and the content of the site displayed to you might be personalised. These could be offers that you can book directly on the www.divine-booking.com website.

There might be other times when we get in touch, including by email, by chatbot, by post, by phone, or by texting you. Which method we choose depends on the contact information you’ve previously shared.

We process the communications you send to us. There could be a number of reasons for this, including:

www.divine-booking.com also offers customers various ways to exchange information, requests, and comments about trip providers and existing trip reservations viawww.divine-booking.com. For more information, read the section titled ‘How does www.divine-booking.com process communications that you and your trip provider send through www.divine-booking.com.

If you have started but not finished a trip reservation online, we might contact you to invite you to continue with your reservation. We believe that this additional service benefits you as it allows you to pick up the process where you left off without having to search for a trip provider or fill in your reservation details again.

When you use our services, we might send you a questionnaire or invite you to provide a review about your experience with www.divine-booking.com.

We also send you other material related to your trip reservations, such as how to contact www.divine-booking.com. If you need assistance while you’re away and information that we feel might be useful to you in planning or getting the best out of your trip,. We might also send you material related to upcoming trip reservations or a summary of previous trip reservations you made through www.divine-booking.com.

In case of misconduct, we may send you a notice and/or warning.

We sometimes invite our customers to take part in market research. Please see the information that accompanies this kind of invitation to understand what personal data will be collected and how that data is used.

We also use personal data for analytical purposes and product improvement. This is part of our commitment to making our services better and enhancing the user experience.

We use data for testing and troubleshooting purposes, as well as to generate statistics about our business. The main goal here is to get insights into how our services perform, how they are used, and ultimately to optimise and customise our website and apps, making them easier and more meaningful to use. As much as possible, we strive to use anonymised and de-identified personal data for this analytical work.

Providing the best price applicable to you, depending on where you are based: When you search our apps or website, for example to find an accommodation, a rental car or a flight, we process your IP address to confirm whether you are in the European Economic Area (EEA) or in another country. We do this to offer you the best price for the region (EEA) or country (non-EEA) where you are based.

Customer reviews and other destination-related information: During and after your Trip, we might invite you to submit a review. We can also make it possible for the people you’re travelling with or whom you’ve booked a reservation for to do this instead. This invite asks for information about the Trip Provider or the destination.

By completing a review, you’re agreeing that it can be displayed (as described in detail in our Terms and Conditions). This is to inform other travellers about the quality of the Trip Service you used, the destination you have chosen or any other experiences you choose to share.

When you make calls to our customer service team,www.divine-booking.com uses an automated telephone number detection system to match your telephone number to your existing reservations. This can help save time for both you and our customer service staff. However, our customer service staff may still ask for authentication, which helps to keep your reservation details confidential.

During calls with our customer service team, live listening might be carried out or calls might be recorded for quality control and training purposes. This includes the usage of the recordings for the handling of complaints, legal claims and for fraud detection.

We do not record all calls. In the case that a call is recorded, each recording is kept for a limited amount of time before being automatically deleted. This is unless we have determined that it’s necessary to keep the recording for fraud investigation or legal purposes. You can read more about this below.

To create a trustworthy environment for you and the people you bring with you on your trip, at www.divine-booking.com, we continuously analyze and use certain personal data to detect and prevent fraud and other illegal or unwanted activities.

Similarly, we use personal data for risk assessment and security purposes, including when you report a safety concern or for the authentication of users and reservations. When we do this, we may have to stop or put certain trip reservations on hold until we’ve finished our assessment.

We may need to use your information to handle and resolve legal claims and disputes, for regulatory investigations and compliance, to enforce the www.divine-booking.com online reservation service terms of use, or to comply with lawful requests from law enforcement.

If we use automation to process personal data that produces legal effects or similarly significantly affects you, we’ll always implement the necessary measures to safeguard your rights and freedoms. This includes the right to obtain human intervention.

On the legal basis that the processing of personal data is necessary for the performance of a contract, specifically to finalize and administer your trip reservation.

When using personal data to serve www.divine-booking.com or a third party’s legitimate interests, www.divine-booking.com will always balance your rights and interests in the protection of your personal data against www.divine-booking.com rights and interests or those of the third party. For these purposes, www.divine-booking.com also relies, where applicable, on compliance with legal obligations (such as lawful law enforcement requests).

Finally, where needed under applicable law, divine-booking.com will obtain your consent prior to processing your personal data, including for email marketing purposes or as otherwise required by law.

How does www.divine-booking.com share your data with third parties?

In certain circumstances, we’ll share your personal data with third parties. These third parties include:

In order to complete your trip reservation, we transfer relevant reservation details to the trip provider you have booked. This is one of the most essential things we do for you.

Depending on the trip reservation and the trip provider, the details we share can include your name, contact and payment details, the names of the people accompanying you, and any other information or preferences you specified when you made your trip reservation.

In certain cases, we also provide some additional historical information about you to the trip provider. This includes whether you’ve already booked with them in the past, the number of completed bookings you’ve made with www.divine-booking.com, a confirmation that no misconduct has been reported about you, the percentage of bookings you’ve cancelled in the past, or whether you’ve given reviews about past bookings.

If you have a query about your trip, we may contact the trip provider to handle your request. Unless payment is made during the booking process via the www.divine-booking.com website, we will forward your credit card details to the booked trip provider for further handling (assuming you’ve provided us with those details).

In cases of Reservation-related claims or disputes, we may provide the Trip Provider with your contact details and other information about the booking process, as needed to resolve the situation. This can include, but might not be limited to, your email address and a copy of your reservation confirmation as proof that a Trip Reservation was made or to confirm reasons for cancellation

Third-party service providers: We use service providers from outside of the www.divine-booking.com corporate group to support us in providing our services. These include:

  • Customer support
  • Market research
  • Fraud detection and prevention (including anti-fraud screening)
  • Insurance claims
  • Payment

Marketing services

We share personal data with advertising partners, including your email address, IP address and telephone number, as part of marketing divine-booking.com services via third parties (to ensure that relevant advertisements are shown to the right audience). We use techniques such as hashing to enable the matching of your email address, IP address and/or telephone number with an existing customer database, to prevent this data from being used for other purposes. For information on other personalised advertisements and your choices, please read our Cookie Statement.

Advertising

We use advertising partners to allow you to compare our offers with offers from other online travel agencies. When you make a reservation on www.divine-booking.com after using an advertising partner, we will send the details of the reservation that you made on www.divine-booking.com to that partner.
In certain cases (such as disputes or legal claims or as part of auditing activities), we may need to share your personal data with professional advisors. These advisors include parties such as law firms or auditors. We only share your personal data to the extent that is necessary, and such third parties process this data in line with their own professional obligations.
We disclose personal data to law enforcement to the extent that it is required by law or is strictly necessary for the prevention, detection, or prosecution of criminal acts and fraud, or if we are otherwise legally obligated to do so. We may need to further disclose personal data to competent authorities to comply with a legal obligation (for instance, under short-term rental laws), to protect and defend our rights or properties, or the rights and properties of our business partners.
We work with many business partners around the world. These business partners distribute and advertise www.divine-booking.com services, including the services and products.

If an insurance claim is made, concerning you, we may provide the necessary data (including personal data) to the insurance company for further processing.

Please review the information provided in the booking process or check your reservation confirmation for more information about the Trip Provider and how they will further process your personal data.

The data that we collect from you, as described in this Privacy Statement, could be made accessible from, transferred to or stored which may not have the same data protection laws as the country in which you initially provided the information. In such cases, we will protect your data as described in this Privacy Statement.

This may also be applicable if you are in the European Economic Area (EEA). Countries your data may be transferred to may not have laws that provide the same level of protection for your personal data as laws within the EEA. Where this is the case, we will put appropriate safeguards in place to make sure that these transfers comply with European privacy law.

In particular, when your data is transferred to third-party service providers, we establish and implement appropriate contractual, organisational and technical measures with them. This is done by putting in place Standard Contractual Clauses as approved by the European Commission, by examining the countries to which the data may be transferred, and by imposing specific technical and organisational security measures.

In certain specific cases, we transfer your data outside the EEA because it is in your interest or is necessary to conclude or perform the contract we have with you. For instance, when you make a reservation on divine-booking.com or through a business partner, we might need to transfer your data to a Trip Provider or business partner who is located outside the EEA.

You can ask us to see a copy of our implemented safeguards (where possible) by contacting us at info@divine-booking.com.

Share your personal data with them, for the following purposes:

  • To provide services (including to make, administer and manage reservations or handle payments)
  • To provide customer service
  • To detect, prevent and investigate fraudulent, other illegal activities and data breaches

For analytical and product improvement purposes

  • To provide personalised offers or send you marketing with your consent or as otherwise permitted by applicable law

For hosting, technical support, overall maintenance and maintaining security of such shared data

  • To ensure compliance with applicable laws

As applicable and unless indicated otherwise, for purposes of this policy, www.divine-booking.com relies on its legitimate interests to share and receive personal data. For this purpose, www.divine-booking.com relies, where applicable, on compliance with legal obligations (such as lawful law enforcement requests). May need to exchange personal customer data to ensure all users are protected from fraudulent activities on its online platforms.

The offering of insurance can involve multiple parties, such as intermediaries, underwriters, and other agents. Please review the information provided during the booking process for more information about www.divine-booking.com. The details of the insurer will be visible in the insurance policy and related documentation provided to you.

When offering insurance, www.divine-booking.com may have to use and share personal data that is relevant to the insurance product. This data relates to you as a potential or actual policyholder, the beneficiaries under a policy, family members, claimants, and other parties involved in a claim:

  • To provide offers, arrange insurance coverage, and handle insurance claims, some personal data provided to us during the booking process (‘General Order Data’) may have to be shared with www.divine-booking.com. You may also be asked to provide additional information, such as the names of family members or other beneficiaries or details about a claim (‘Insurance-Specific Data’).
  • If you file a claim under an insurance policy, the insurer may handle it directly. This means that you may be asked to provide personal data in order to submit the claim directly to them. The insurer will inform you accordingly at the point of collection of your information. When your claim is handled by the insurer, www.divine-booking.com may receive information about the status of your claim in order to provide you with customer support services.

www.divine-booking.com accesses communications and may use automated systems to review, scan, and analyse communications for the following reasons:

  • Security purposes
  • Fraud prevention
  • Compliance with legal and regulatory requirements
  • Investigations of potential misconduct
  • Product development and improvement
  • Research

Customer engagement (including to provide you with information and offers that we believe may be of interest to you)

Customer or technical support

We reserve the right to review or block the delivery of communications that we, in our sole discretion, believe might contain malicious content or spam or pose a risk to you, www.divine-booking.com.

All communications sent or received using www.divine-booking.com communication tools will be received and stored by www.divine-booking.com. Trip providers and business partners you’ve booked a trip reservation through might also choose to communicate with you directly by email or through other channels that divine-booking.com does not control.

How does www.divine-booking.com make use of mobile devices?

These apps and mobile websites process the personal details you give us in much the same way as our website does. They also allow you to use location services to find trip services nearby if you want to.

With your consent, we may send you push notifications with information about your trip reservation. You can also choose to grant us access to your location data or contact details in order to provide the services you’ve requested. If you upload pictures to our platform, these pictures may include location information (known as metadata) as well. Please read your mobile device’s instructions to understand how to change your settings and control the sharing of this category of data.

When you choose to use our ‘Voice Assistant’ to search our services or manage your bookings, your speech will be anonymously translated into text by a third-party service provider. You will need to give us access to your device’s microphone to use this feature.

In order to optimise our services and marketing activities and to make sure we give you a consistent user experience, we use something known as ‘cross-device tracking’. This can be done with or without the use of cookies. For more general information about cookies and other similar technologies, please see our cookie statement.

With cross-device tracking, www.divine-booking.com is able to track user activity across multiple devices. As part of cross-device tracking, we may combine data collected from a particular browser or mobile device with data from another computer or device used by the same customer.

Personalised ads shown to you on other websites or in apps, can be offered based on your activities on linked computers and devices. By changing the cookie settings on your device (see our Cookie statement under ‘What are your choices?’), you can change your cross-device tracking settings for advertisement purposes. You should know that logging out of your divine-booking.com account doesn’t mean that you will no longer receive personalised ads.

How does www.divine-booking.com make use of social media?

  • At www.divine-booking.com we use social media in different ways. We use it to facilitate the use of online reservation services, but also to promote our trip providers’ travel-related products and services and to advertise, improve, and facilitate our own services.
  • Note that the use of social media features can result in the exchange of personal data between divine-booking.com and the social media service provider, as we describe below. You are free not to use any of the social media features available to you.
  • Sign in with your social media account. We offer you the opportunity to sign in to a www.divine-booking.com user account with one of your social media accounts. We do this to reduce the need for you to remember different usernames and passwords for different online services.
  • After you’ve signed in once, you’ll be able to use your social media account to sign into your www.divine-booking.com account. You can decouple your www.divine-booking.com user account from your chosen social media account any time you want to.
  • Integration of social media plugins. We have also integrated social media plugins into the www.divine-booking.com website and apps. This means that when you click or tap on one of the buttons (such as Facebook’s ‘Like’ button), certain information is shared with these social media providers.
  • If you’re logged into your social media account when you click or tap one of these buttons, your social media provider may relate this information to your social media account. Depending on your settings, they might also display these actions on your social media profile to be seen by others in your network.
  • Other social media services and features. We may integrate other social media services (like social media messaging) for you to interact with divine-booking.com or with your contacts about our services.
  • We may maintain social media accounts and offer apps on several social media sites. Whenever you connect with divine-booking.com through social media, your social media service provider may allow you to share information with us.
  • If you choose to share, your social media provider will generally inform you about which information will be shared. For example, when you sign into a www.divine-booking.com user account using your social media account, certain information from that account may be shared with divine-booking.com. This includes your email address, your age, and the profile pictures you’ve saved, depending on what you authorise in your social media account.
  • When you register with a www.divine-booking.com social media app or connect to a social media messaging service without a divine-booking.com user account, the information you choose to share with us may include the basic information available in your social media profile (including your email address, status updates and a list of your contacts).
  • We’ll use this information to help provide you with the service you requested—for example, to forward a message you want to send to your contacts or to create a personalised user experience in the app or on our websites. It means that if you want us to, we can tailor our services to suit your needs, connecting you and your friends with the best travel destinations and analyzing and improving our travel-related services.
  • Your social media provider will be able to tell you more about how they use and process your data when you connect to www.divine-booking.com through them. This can include combining the personal data they collect when you use divine-booking.com through them with information they collect when you use other online platforms you have also linked to your social media account.
  • We have procedures in place to prevent unauthorized access to and misuse of personal data.
  • We use appropriate business systems and procedures to protect your personal data. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
  • We’ll keep your personal data for as long as is necessary to enable you to use our services or to provide our services to you to comply with applicable laws, resolve any disputes, and otherwise allow us to conduct our business, including to detect and prevent fraud and/or other illegal activities. All personal data we keep about you as a www.divine-booking.com customer is covered by this privacy statement.
  • We strongly recommend that you set up two-factor authentication for your www.divine-booking.com user account. This adds an extra authentication step to make sure that anyone who gets hold of your username and password (e.g., through phishing or social engineering) won’t be able to get into your account. You can set this up in the security section of your account settings.

How does www.divine-booking.com treat personal data belonging to children?

Our services aren’t intended for children under 16 years old, and we’ll never collect their data unless it’s provided by (and with the consent of) a parent or guardian. The limited circumstances we might need to collect the personal data of children under 16 years old include: as part of a reservation, the purchase of other travel-related services, or in other exceptional circumstances (such as features addressed to families). Again, this will only be used and collected as provided by a parent or guardian and with their consent.

If we become aware that we’ve processed the information of a child under 16 years old without the valid consent of a parent or guardian, we will delete it.

How can you control the personal data you’ve given to www.divine-booking.com?

We want you to be in charge of how we use your personal data. You can do this in the following ways:

  • You can ask us for a copy of the personal data we hold about you.
  • You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you. As explained below, you can make some of these changes yourself, online, when you have a user account.
  • In certain situations, you can ask us to erase, block, or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data.
  • In certain situations, you can also ask us to send the personal data you have given us to a third party.
  • Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time, subject to applicable law.
  • Where we process your personal data based on legitimate interest or the public interest, you have the right to object to that use of your personal data at any time, subject to applicable law.
  • We rely on you to make sure that your personal information is complete, accurate, and current. Please do let us know about any changes to, or inaccuracies in, your personal information as soon as possible.

If you have a www.divine-booking.com user account, you can access a lot of your personal data through our website or apps. You’ll generally find the option to add, update, or remove information we have about you in your account settings.

Users with a www.divine-booking.com account can also request that we delete your account through the www.divine-booking.com app. Note that app features can vary between operating systems and their third-party software providers.

If any of the personal data we have about you isn’t accessible through our website or apps, you can send us a request.

If you want to exercise your right of access or erasure, all you need to do is complete and submit the Data Subject Request for www.divine-booking.com Customers form. For any requests relating to this privacy statement, to exercise any of your other rights, or if you have a complaint, please contact our Data Protection Officer at info@divine-booking.com. You can also contact your local data protection authority.

If you’d like to object to your personal data being processed on the basis of legitimate interest and there’s no way to opt out directly, please contact us at info@divine-booking.com.

Who is responsible for the processing of personal data via www.divine-booking.com, and how do I contact us?

info@divine-booking.com controls the processing of personal data, as described in this Privacy Statement, except where explicitly stated otherwise. www.divine-booking.com is a company incorporated under the laws of Germany and has its offices at Klosterstr. 17, 16792, Zehdenick, Brandenburg, Germany

If you have any questions about this privacy statement or about our processing of your personal data, please contact our Data Protection Officer at info@divine-booking.com, and we’ll get back to you as soon as possible.

dubai
Scroll to Top
×

Hello!

Click our contact below to chat on WhatsApp

× How can we help you?